The Leasing Loop
Feb. 15, 2026 Issue 14

Leasing Habits That Set You Up for a Strong Spring
Winter can feel like the “slow season” in leasing — fewer tours, colder weather, and prospects who would rather stay home than apartment hunt. But the truth is, winter is where great leasing habits are built. The actions you take now quietly determine how successful your spring leasing season will be.
First, treat every lead like spring has already arrived. Winter prospects may move slower, but they’re often more serious. Responding quickly to calls, emails, and online inquiries builds a habit of urgency that will pay off when lead volume spikes. Speed and consistency now prevent overwhelm later.
Second, sharpen your follow-up game. With fewer daily tours, winter is the perfect time to refine how and when you follow up. Practice thoughtful, personalized outreach instead of rushed check-ins. Get comfortable using multiple touchpoints — calls, texts, emails — so follow-up becomes second nature by spring.
Winter is also the ideal season to master product knowledge. Learn your floor plans, pricing structure, lease terms, and neighborhood highlights inside and out. When spring prospects arrive with higher expectations and faster decision timelines, confidence will be your biggest advantage.
Another key habit is tour quality over quantity. Use slower days to perfect your tour flow, storytelling, and objection handling. A strong winter tour habit leads to higher conversion rates when traffic increases.
Finally, keep your mindset sharp. Showing up with energy during winter builds discipline. Leasing is seasonal, but professionalism shouldn’t be. Spring success doesn’t start in March — it starts now.
Good leasing habits are like seeds. Winter is when you plant them, and spring is when they grow.

Jefferson on the Lake
team leads on leases
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This month we are excited to announce not only one Leasing Agent of the Month, but two. Jefferson on the Lake Leasing team Akia Gates and KieErra Barfield had nine leases and eight leases in January respectively.
Both team members had an impressive 42 percent tour-to-lease ratio.
Jefferson on the Lake Property Manager Valisity Clark has a message for her team on their recent success.
"Thank you for all the hard work that both of you put in this month. You are already making an impact in the short amount time that we have been Team Jefferson," Valisity said.
Jefferson on the Lake leasing team
Akia Gates, left, and KieErra Barfield
had nine leases and eight leases
respectively in January.

Tour-to-lease ratio

Tips to help you glean leases from 30 percent of your tours.
1. Get to know your prospect. Closing begins with getting to know your prospect. Why are they moving at this time? What are they looking for in their next apartment? What is the most important thing to them in their next home? Answers to all of these questions are helpful as you show the prospect why your property is the best fit for them.
2. Demonstrate everything your community has to offer. When it comes time to tour, don't simply open the apartment and let the prospect look through on their own. Demonstrate what each room has to offer-- open cabinets, walk in closets, step out onto the balcony. When you are done with the apartment, show all of your amenities. Give the prospect a picture of what living in your community will be like.
3. Use presumptive phrases. As you tour the prospect, use phrases like, "your home," "your amenities," "your community." Speak to the prospect as if the apartment is already theirs. This helps the prospect see the apartment as theirs.
4. Ask for the app and admin fee. When the tour is over, make sure you ask the prospect if they want to secure the unit by putting down the app and admin fee. This will lock in that particular unit for them. Asking for the commitment shows a sense of urgency that you want to convey.
5. Follow up. Follow up. Follow up. If the prospect doesn't lease onsite make sure your follow up with them at least every couple days. Call them to see if they have any questions. Email them to remind them how perfect your property fits in with their needs. And above all else, answer all of their questions and overcome any objections.
2026 First Quarter KPIs (Jan. 1-31)
Guest Card Completion Ratio >90%
1. Barbee King, 100%
Occupancy at or above 93.5%
1. Brighton Creek, 96%
Prospect Response Time
within 2 hours >80% of the time
1. Lindsay Norman, 100%
2. Barbee King, 100%
3. Akia Gates, 90.3%
4. KieErra Barfield, 83.3%
Role Play each Week
for 80% of the time
1. KieErra Barfield, 100%
2. Kimberly Espinoza, 100%
3. Lindsay Norman, 100%
4. Barbee King, 100%
Prospect-to-Tour Ratio >=25%
1. Lindsay Norman, 67%
2. KieErra Barfield, 53%
3. Guadalupe Camancho Santiago, 53%
4. Barbee King, 50%
5. Araceli Lopez, 29%
Tour-to-Lease Ratio >=30%
1. Barbee King, 50%
2. KieErra Barfield, 42%
3. Akia Gates, 42%
Lease Count
1. Araceli Lopez, 17
2. Akia Gates, 9
3. Kimberly Espinoza, 8
4. KieErra Barfield, 8
5. Guadalupe Camacho Santiago, 7